deskjet 2540 all in one, drivers unavailable (windows 10)

[Inhost]

Hello,

the problem is that i can find my printer, on the usb and true wifi, but it can only operate as scanner, but I cant print anything... when I try to install drivers true computer manager, the manager show error that there is a policy that blocks NT 4.0 I cant find where to disable it, and I just dont know what to do anymore, I tried the printer and scaner doctor, I triet to re-install, but couldnt, the usb connection doesnt maintain, plz help.... 

I cant 

[The_Fossette]

Hi @Inhost,

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues installing the printer on your computer.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow below steps to install the printer.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

http://hp.care/2nikIQ9

15.) Connect the USB cable ONLY when prompted and follow the on-screen instructions.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Inhost]

hello once again,

tried all the steps, the problam is that usb connection doesnt maintain, due to windows automated installation, when hp installer requires me to plug in usb, windows automaticaly installs drivers and disconects and reconects the printer, and i am unavailable to install true hp installer.

Thank you for your time...

[sandytechy20]

@Inhost

I see that you were interacting with @The_Fossette. I'd like to help

Thanks for the reply.

I appreciate your time and effort.

This issue may require one to one interaction with the HP Phone Support.

I suggest that you contact HP Phone Support for further assistance at the link: www.hp.com/contacthp

You have a good day ahead.

Cheers.