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‎08-11-2017 08:50 PM

HP Recommended
Product: DEskjet 2600
Operating System: Mac OS X 10.11 El Capitan

Hey

  Im trying to connect my printer to the wifi network through my mac but it wont connect and says that 

" your device is not compatible with 5 GHz networks." what do i do? Is there anyway to fix this?

thanks.

2 people had the same question
1 REPLY 1

‎08-11-2017 10:50 PM

HP Recommended

Hi,

The HP Printer supports a 2.4GHz band only, it do not support 5GHz.

 

If you have a Dual Band router, ensure it is set to broadcast using 2.4GHz, as well ensure the 2.4 and 5 SSIDs are unique and not identical.

 

For any help configuring yoru router you may contact your router service provider.

 

Then the printer should connected to your router.

 

Regards,

Shlomi



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