deskjet 2620 cant connect to wifi

[iovl123]

Hello, ive tried connecting my deskjet 2620 to my home wifi with no success. 

ive tried every single guide or troubleshoot on hp's website, read the manual and did every other thing i could  to try and get the printer to connect to my wifi.

- tried the wps method, didnt work.

-tried using the hp easy start app, didnt work (downloaded the version from hp's site as microsoft store wont launch for some reason)

- even tried direct wifi and it still didnt work.

any help would be appreciated.. thanks in advance.

[Mans]

@iovl123 

Hello,

In order to resolve this issue, please follow the steps below in the order indicated.

Then try to install it over Wi-Fi by doing the following:

Press a series of buttons on the printer to reset the wireless settings to ensure a successful connection.

1. Go to Devices and Printer to delete your printer icon.
2. Make sure the printer is on.
3. If the wireless indicator light is flashing, go to the next step to continue the software installation.
4. Press and hold down the Power button ().
5. While holding down the power button, press the Start Black Copy button () two times, and then press the Cancel button () three times.
6. Release the power button. The Wireless light next to the Wireless button should be flashing. Repeat these steps if the Wireless indicator does not blink.
7. Proceed immediately to the next step to continue the software installation. You have approximately 20 minutes to complete the software setup using the HP Auto Wireless Connect feature.
8. Launch the printer software installed on the desktop and click Connect a new printer.
9. Follow these steps to set up your wireless connection when the HP Automatic Wireless Connection screen appears:
   • Select Yes, send my wireless settings to the printer, and then click Next.
   • Follow the on-screen instructions to complete the software installation and wireless network setup for the printer.

Alternatively, you can follow the steps in the following HP link Connecting to a Wireless HP Printer.

I remain at your disposal in case of need.

Best regards,🤠

[iovl123]

as stated, ive tried those steps. the software says it cant detect the printer. the wifi light is flashing, nothing works.

[Mans]

@iovl123 

Thanks for your return

Please follow the HP link Changing from a USB to a Wireless Connection to resolve this issue.

Do not hesitate to contact us in case of need.

Best regards,