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HP Recommended
deskjet 3520
macOS 10.13 High Sierra

printer just stopped connecting to wifi, had printer a long time not sure if needs replacing or something fixable.

 

wifi at home last week stopped working after reboot all appears well except printer no longer connects to wifi, no flashing blue light on front have tried to reconnect using WPS on router still nothing.

mac & iphone say no air printer found ??

1 REPLY 1
HP Recommended

Hi! @Lorraine12, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

 

I understand you have issues connecting your printer to the new network.

 

Don't worry I'll try to help you out.

 

Did you make any changes to your printer?

 

Is the wireless light steady on your printer?

 

Are you able to connect other devices to the same network?

 

As you mentioned you have issues connecting your printer to the new network. 

 

If you don't see a steady or blinking light on the wireless button. It is a hardware issue with your printer.

 

Try restarting printer and modem together and try connecting to the network again.

 

Also, Please try few steps recommended below.

 

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the Mac.

  1. Make sure the printer is idle, not making any sounds, before continuing.

  2. With the printer turned on, disconnect the power cord from the rear of the printer.

  3. Unplug the power cord from the wall outlet.

  4. Wait at least 60 seconds.

  5. Plug the power cord back into the wall outlet.

  6. Reconnect the power cord to the rear of the printer.

  7. If the printer does not turn on by itself, press the Power button  to turn it on.

  8. Try printing again and note what happens.

 

Also, try the steps recommended below.

 

Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

  1. Make sure your Mac is connected to the Internet.

  2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

  3. Click the Add button .

  4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

       NOTE:

    If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

    Figure : Example of the printer selection list

    Image: The Add window showing a selection of printers with one model selected.
  5. Click Print Using or Use.

  6. Select AirPrint.

    Figure : Menu showing AirPrint selected

    Image: Menu showing AirPrint selected

    Your new printer queue displays in the Printers list in an Idle status .

    Figure : Example of a newly added printer in the Printers & Scanners list

    Image: The printers and scanners windows with one printer in the printers list
  7. Try printing again.

 

Refer this article to further troubleshoot printer offline issues. Link: https://hp.care/2uPAk1M

 

Also, refer this article to know more information about wireless printer setup. Link: https://hp.care/2uLKK2B

 

 

If the solution provided worked for you, please mark accepted solution for this post.

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

                                                                                                                               

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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