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- HP Community
- Printers
- Printer Setup, Software & Drivers
- deskjet 8720 dynamically changing wifi channel

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06-30-2017 08:32 AM
Hi, I need to stop my deskjet 8720 dynamically changing wifi channel. currently it broadcasts on the same channel as the router. If I change router channel the pronter changes channel to match that of my router and causes degraded wifi performance for otherdevices. there is no need for it to do this - is there a configuration I can set or a software patch that can be applied.
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06-30-2017 09:42 AM - edited 06-30-2017 09:44 AM
Your printer has no capability to change wifi channels. It connects to whatever your router is set too.
Do not use 'auto' in the router. Set to a fixed wireless channel like 1,6 or 11. Channel 1 is best.
Make sure you have Wireless Direct disabled in the printer also. This is only used if you have no router.
06-30-2017 09:42 AM - edited 06-30-2017 09:44 AM
Your printer has no capability to change wifi channels. It connects to whatever your router is set too.
Do not use 'auto' in the router. Set to a fixed wireless channel like 1,6 or 11. Channel 1 is best.
Make sure you have Wireless Direct disabled in the printer also. This is only used if you have no router.
07-03-2017 02:59 AM
Thanks for your help with this. I have turned off wifi direct and this has stopped the printer broadcasting - and the problem is therefore cured. However, it is unfortunate that it is necessary to disable useful functionality to work round what is a stupid design fault in what is otherwise an excellent piece of kit.
Yes, router is set to a fixed channel.