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‎08-17-2026 06:35 PM

HP Recommended
Product: HP 17.3 inch Laptop PC 17-c3000 (B00JNAV)

printing issues developed while trying to print from laptop. print que  issues. both laptop and printer are hp. are the ongoing issues with updates or fixes. hp update page last week didn't recognize their own printer. Getting very fustrated.

 

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1 REPLY 1

‎08-17-2026 07:57 PM

HP Recommended

Hi @Dberkey515 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=ldg_EK5SiZE

* Click YES   to say thank you, 

* Click Accepted as Solution when question is answered.

Best regards,

ferRX.

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@ferRX / I am a volunteer posting answers on my own time.

>> HP app replaces HP Smart

Fix an HP printer that won't print after a Windows 11 update or upgrade | HP Printers | HP Support
Fix an HP printer that won't print after a Windows 11 update or upgrade | HP Printers | HP Support
youtube.com/watch?v=ldg_EK5SiZE
If your HP printer won't print or scan after a Windows 11 update or upgrade, this video shows the fastest fixes: restart your PC, uninstall and reinstall the printer software/driver (then add the printer again), and use System Restore if the problem started after the update. What you will learn: ...
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