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Level 2
14 6 1 0
Message 1 of 4
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doc instantly deleted from queue

HP Recommended
officejet 4650
Microsoft Windows 10 (64-bit)

The printer will print from the 4650 toolbox, but when you print a doc, it will show in the queue as "deleting"  right after you send the job. Any ideas? I set up another user, to no avail. Stopped/started the printer spooler, nothing. 

3 REPLIES 3
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HP Support Agent
HP Support Agent
5,051 5,026 285 327
Message 2 of 4
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HP Recommended

Hi @krrrrazyk,

 

I'd like to help!

 

Try the below suggestions to resolve the issue-

 

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

 

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

 

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

 

And then reinstall the printer full-featured drivers from software and drivers page  

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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Author
Level 2
14 6 1 0
Message 3 of 4
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HP Recommended

I tried everything but the printui.exe /s command procedure, prior to getting a response to my original query. I was in a rush to get this fixed, so I wiped the computer, before a response came in the forum. I also discovered that the user had been monkeying with the registry. I believe it will work now after wiping. Thank you for responding with the instructions on how to deal with this sort of thing in the future. 

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HP Support Agent
HP Support Agent
5,051 5,026 285 327
Message 4 of 4
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HP Recommended

you're welcome 🙂

 

I am glad the issue is resolved.

 

If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

 

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