document disapears when sending to print

[richnpeg]

when i send a document to print the document disappears and shows no document pending to print.

[KrazyToad]

@richnpeg

Welcome to HP Support Community

I suggest you run the HP Print And Scan Doctor from this Link: ftp://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

Run PSDR v5.0.2 

Once the PSDR detects the Printer, it will show up the IP address and Software Status. 

Select the correct Printer and click on Next. 

PSDR will check if the Printer is on the Network and communication between the PC and the Printer. Once the connection check is done, click on Fix Printing 

Once PSDR goes through all checks and automatic fixes, click on Print a test page. 

Regardless if PSDR printed the test page or not, click on “NO PRINT” 

PSDR will then notify you that there is an update available, click on continue, and PSDR will apply the patch and ask for a reboot. 

Post restart the PSDR will run automatically to check for more issue.  If no issue found close PSDR. 

If the issue persists delete the job files and restart

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. In Windows, search for and open Services.

3. In the Services window, right-click Print Spooler, and then select Stop.

   

4. After the service stops, close the Services window.

5. In Windows, search for and open C:Windows\System32\Spool\PRINTERS.

6. Delete all files in the PRINTERS folder.

7. Shut down your computer.

8. Connect the printer power cord to the power outlet, and then turn on the printer.

9. Turn on the computer, and then try to print.

Let me know how it goes

Thank you and have a great weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[richnpeg]

I've run  the print scan dr. many times and again this time and still same problem. I did the next step many times and again this time and still cant print. I get  message saying the file is sent to printer but the print queve shows zero documents pending

[KrazyToad]

@richnpeg

I suggest you uninstall the printer driver from root level and download the full feature software

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the Full Feature Software from Here and follow the onscreen Instructions

Try printing and let me know how it goes

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[richnpeg]

I did this many times and again now and still cant print. I did look at the administration event and it says print spooler failed to load a plugin module C:\Windows\system32\spool\drivers\x64\3\unidrvUI.dll.

Event ID 808 opcode Spooler operation fail

[KrazyToad]

@richnpeg

Please uninstall the driver from Root level again and then create a New User Admin Account.

Log into the new Account and download the Full Feature Software 

• • Select the Start  button, then select Settings  > Accounts  and then select Family & other users. (In some editions of Windows you'll see Other users.) 

  • Select Add someone else to this PC. 

  • Select I don’t have this person’s sign-in information, and on the next page, select Add a user without a Microsoft account.

  • Enter a user name, password, password hint or choose security questions, and then select Next.

• How to change a local user account to an administrator account:

  • Under Settings  > Accounts  > Family & other users, select the account owner name, then select Change account type.

  • Under Account type, select Administrator and OK.

  • Sign in with the new administrator account.

Try printing and let me know how it goes

[richnpeg]

I uninstalled printer and setup a new user account as administrator. Downloaded the setup again. Tried to print and same thing the file goes to the printer then disappears in the queve right away. Now what?

[KrazyToad]

@richnpeg

Please try the HP Smart App and let me know if you face the same issue.

You can download the HP Smart App from this Link: https://www.microsoft.com/store/apps/9wzdncrfhwlh

You can refer to this Link: https://support.hp.com/in-en/document/c04675142

If the issue persists, you might have to Reset or Reinstall Windows.

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[richnpeg]

Again this didnt help

[KrazyToad]

@richnpeg

Ensure you disable your Firewall or Antivirus and try printing.

If the issue persists, I would request you to reinstall the Windows and then download the Full Feature Software again since this seems to be an issue with the Operating System

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.