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‎07-27-2019 12:13 AM

HP Recommended
Product: HP PageWide Pro 477dw MFP

I decided to upgrade to Mojave OS  for my mac and now I am unable to add my HP PageWide Pro 477dw MFP . Is there any way I can fix this? 

 

 

6 REPLIES 6

‎07-27-2019 01:04 AM

HP Recommended

Hi,

Follow HP Easy Start below to install the latest drivers for Mojave:

https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Applications/HP_Easy_Start.app.zip

 

Shlomi



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‎07-27-2019 01:25 AM

HP Recommended

Thanks for the reply. Unfortunately, it is saying that I am unable to configure and won't let me add my printer.

 

Is there another way to fix this as I had tried upgrading my drivers before?

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‎07-27-2019 01:31 AM

HP Recommended

Hi,

What exact error is shown by HP Easy Start?

 

It should support your printer, so please provide some more details to get a better understanding of any possible cause.

 

Shlomi



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‎07-27-2019 01:34 AM

HP Recommended

It was saying it couldn't be configured and to go back and try and download again. I did go through that again to no avail

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‎07-27-2019 02:05 AM

HP Recommended

Thanks for clarifying @Manfolk,

 

Try following HP Easy Start again by selecting the HP Essential Software only, be sure to uncheck any other option and check for any difference.

 

If that fails too, try downloading the drivers using HP Easy admin instead:

https://support.hp.com/us-en/document/c06164609#AbT1

 

If the utility fails to download the drivers too, try downloading it using HP Easy Admin from another network and then install the drivers on your Mac, a such may occur due to network connection issues.

 

Shlomi



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‎07-27-2019 02:48 AM

HP Recommended

Thanks for the advice. Still had the same problem, so I decided to restart the computer and this appears to have fixed the problem. Appreciate the time you gave in assisting

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