don't have setup cartridges for Photosmart 6520 - need help

[maj7827]

Trying to set up an HP Photosmart 6520 all in one printer, but don't have setup ink cartridges. Purchased new ink cartridges, but no luck setting up.

[Rainbow23]

Hi @maj7827,

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing setup cartridge issues on your HP printer.

Please follow the steps listed below to initialize the printer.

1. Remove both of the cartridges.

Carriages with cartridge latches: Open the latch, and then pull the cartridge up and out of the slot.

Carriages without cartridge latches: Gently press down on the cartridge to release it, and then pull it out of the slot.

2. Insert the black cartridge and close the cartridge access door or lid.

- If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

- If the error still displays, continue to the next step.

3. Remove the black cartridge, insert the tri-color cartridge, and then close the cartridge access lid or door.

4. If a single-cartridge mode message displays, acknowledge it to initialize the printer. An alignment page prints confirming the issue is resolved. Install the other cartridge to continue printing.

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[maj7827]

My printer has 4 ink cartridges, not 2 as described in your workaround. Tried taking out Black, then tried taking out all 3 color inks, no joy, keep getting error that 1 or more cartridges is missing or damaged. Still can't set up printer. Any other suggestions?

[Rainbow23]

Hi @maj7827,

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

Keep me posted and have a great day ahead! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

[maj7827]

not sure that I have tried all the workarounds, since the workaround that you suggested did not apply to my model printer!

Anybody else out there have a possible workaround for this issue??

[sandytechy20]

@maj7827

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely

Cheers.