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‎11-14-2024 08:12 AM

HP Recommended
Product: HP OfficeJet Pro 6970 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

how is it possible to downgrade this printer?

Category:
1 person had the same question
1 REPLY 1

‎11-15-2024 11:51 AM

HP Recommended

Hi @KaJo66 

 

Welcome to the HP support community.
 

I understand you want to downgrade the printer firmware, and I apologize for any inconvenience this may have caused. I'm here to help you today.

 

Downgrading the firmware on your HP OfficeJet Pro 6970 All-in-One Printer is generally not recommended, as it can potentially cause compatibility or functionality issues, and HP typically does not provide an official way to downgrade firmware once it has been updated. However, if you are experiencing issues after a firmware update and feel that downgrading is necessary, here are the steps you can try to revert to an earlier firmware version.

 

Important Considerations:

  • Risk: Downgrading firmware can lead to issues with printer functionality and might void warranties or support agreements.
  • HP Support: HP may not officially support downgrading firmware, so this process could be done at your own risk.
  • Backup: Always ensure you have a backup of your printer’s settings and configurations before making any changes.

Steps to Downgrade Printer Firmware (If Possible):

1. Check for Downgrade Availability on HP Support

HP usually provides firmware updates on their support pages, but they do not always make previous versions available. If you want to downgrade:

  • Visit the HP Support website: HP Support.
  • Enter your printer model (HP OfficeJet Pro 6970) and navigate to the Firmware section to see if older versions are available.
  • If a previous firmware version is listed, you can download it.

2. Download the Firmware Version,

  • If you find the firmware version you want, download it from the HP support page.
  • Make sure the version is specifically compatible with your HP OfficeJet Pro 6970.

3. Using HP Software (HP Smart or HP Utility)

  • If the firmware downgrade is available through HP Software:
    • Install the firmware version you downloaded using the installer or app.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

Raj2111
I am an HP Employee

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