download older firmware

[Moky]

hello,

after auto-upgrade of firmware to 2022-07-29, the printer is restarting always when entyering sleep mode - when set to sleep in 1min, it is restaring every minute! i can not find older fw for downgrade - is it possible to download it somewhere?

[Anand_Andy]

Hi @Moky,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Color LaserJet Pro MFP M283fdw. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then Set a manual IP-

• To set a manual IP and try the steps below -
• Touch on the wifi icon ((i)) on the printer, and take down the IP address 
• Open a web browser and type in the printer's IP
• then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 
• Go to wireless ---> wireless 802.11---> select manual ip ---> apply
• Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

then go to settings on the main EWS page --> power management ---> select sleep mode to max 15min

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Moky]

well, unfortunately your solution did not work.

mfp kept restarting everytime entering sleep mode so i set sleep mode timeout to 1h to have it without restart at least for this period.

but then i found out, that i am also unable to print, because the printer restarted also when i sent a print job to it.

luckily i found older fw 2021-12-21 and after downgrading, everything works OK so i turned the autoupgrade off (oh, thanks for this option :)).

latest fw 2022-07-29 has definitely some bug  😞

[Anand_Andy]

 @Moky,

That's great! Happy to hear that you found a solution and the issue has been resolved. 

If you need further assistance feel free to reach out to us. 

Have a great day ahead!