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‎06-22-2026 11:39 AM

HP Recommended

Trying to get the software installed on new computer using Windows 11

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1 REPLY 1

‎06-24-2026 07:29 AM

HP Recommended

Hi @AGB91344 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

I understand you are setting up your HP Envy Photo 8755 on a new computer running Windows 11 and want the correct software installed. Let’s go step by step to address this:

 

Steps to Download and Install the HP App and Printer Software:

Open the HP Support page for your printer:
HP Envy Photo 8755 – Software and Drivers

 

In the Operating System section, select Windows 11.
(HP lists Windows 11 as a single option that covers all builds, including the latest.)

 

Under Software – Utility, locate and download the HP App (sp171501.exe).
 

This replaces HP Smart and includes the Diagnose & Fix feature.

 

Once downloaded, run the installer. Follow the on‑screen instructions to complete installation.

 

After installation, open the HP App from the Start menu.

  • Add your HP Envy Photo 8755 printer.
  • Use the Diagnose & Fix option if needed to verify setup.
  • You’ll also have access to printing, scanning, and management features directly from the app.

 

This ensures your printer software is properly aligned with Windows 11 and HP’s latest tools.

 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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