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‎06-21-2020 07:35 AM

HP Recommended
Product: 6960
Operating System: Microsoft Windows 10 (64-bit)

download page does not work with mozilla. works with google chrome.

2 REPLIES 2

‎06-21-2020 09:15 AM

HP Recommended

@kiujiu 

Hello,

Please update Mozilla Firefox, as I don't have any problems with this web browser.
https://support.hp.com/us-en/drivers/selfservice/hp-officejet-6960-all-in-one-printer-series/9514854
Software and drivers for HP OfficeJet 6960 All-in-One Printer series (Mozilla Firefox)
Do not hesitate to contact us in case of need.

Best regards,:Wink:



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‎06-21-2020 11:17 AM

HP Recommended

I would also suggest to try and clear your browser cache, from the Hamburger menu click on Library > History > Clear Recent History and delete the cache for Everything under the timeframe.

 

Be sure to carefully review what you clear, so you won't incorrectly delete any browsing history which you may need.

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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