driver is nit available

[linasokalskaya]

printer driver is unavailable

[zoey7886]

@linasokalskaya, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding "Printer Driver is Unavailable" for HP DeskJet 2710e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If you're encountering a "Printer Driver is Unavailable" error with your HP DeskJet 2710e All-in-One Printer, it usually indicates that there might be an issue with the driver installation. Follow these steps to resolve the issue:

Check for Windows Updates

Ensure your Windows operating system is up to date, as sometimes updates can include new drivers or support for hardware devices.

Reinstall Printer Driver Using HP Smart App

Remove Existing Printer Driver:

• Go to Control Panel on your computer.
• Select Devices and Printers.
• Locate your printer, right-click it, and select Remove device.

Download and Install HP Smart:

• Visit 123.hp.com to download the HP Smart app if it's not already installed.
• Open the app and follow the on-screen instructions to set up your printer. The HP Smart app will guide you through installing the correct driver.

Use HP Easy Start

1. Download HP Easy Start:
   • Access 123.hp.com to download HP Easy Start.
   • Run the HP Easy Start and it will automatically detect your printer and install the necessary drivers.

Connect Your Printer

After reinstalling the drivers, ensure your printer is connected correctly:

• Via USB: Use a working USB cable.
• Via Wi-Fi: Ensure the printer is connected to the same Wi-Fi network as your computer.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,