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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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HP Recommended
HP DeskJet 2755e All-in-One Printer

My HP Deskjet 2755e works just fine in Windows 11, it prints, scans and copies wirelessly... but in the Bluetooth settings I see this...

 

Screenshot 2024-03-23 081253.png

 

I ran HP Smart Diagnostics and it says everything is OK... what is driver is unavailable and how can i fix it?

 

5 REPLIES 5
HP Recommended

Hi @wynford 

..

Try to install the next driver for Deskjet 2700:

HP Easy Start Printer Setup Software for Deskjet

>> https://support.hp.com/ca-en/drivers/swdetails/hp-deskjet-2700e-all-in-one-series/model/2100187846/s...

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

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@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

I ran that file, it found my printer and I entered my printer's pin number and after that, the next window screen  remained blank for about 10 minutes before I closed the window... nothing happened.

HP Recommended

Hi @wynford 

 

Ok, then try with HP Print and Scan Doctor to verify software install:

 

https://web-customer-care-stage.hp.com/us-en/help/printscandoctor

 

ferRX_0-1711444092897.png

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

 

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
HP Recommended

I don't know if I should run this... in one windows it says...

 

        1. HP Instant Ink will not function properly.

 

I don't want to screw that up.

 

The printer works just fine except for that Bluetooth driver is unavailable... as long as the printer works, I'm happy and can live with that.

 

Thankss for your time.

 

 

HP Recommended

Ok, I agree, If all printer functions are all right, then no need to fix it. 😊

 

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

dodecaedroh.gif

.
@ferRX / I am a volunteer posting answers on my own time.
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