driver is unavailable

[MB0513]

I have a HP Laser jet M140w and it says that it is connected but the driver is unavailable. How do I fix this?

[Max3Aj]

Hi @MB0513, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

If your HP LaserJet M140w printer is connected but says "Driver is unavailable," follow these steps to fix it:

Uninstall the Existing Printer Driver

1. Press Win + R, type appwiz.cpl, and press Enter.
2. Find HP LaserJet M140w in the list, right-click it, and choose Uninstall.
3. Restart your PC.

Remove Printer from Devices

1. Open Settings → Devices → Printers & scanners.
2. Click on HP LaserJet M140w, then select Remove device.
3. Restart your PC.

Download & Install the Latest Driver

1. Go to the HP Support website.
2. Search for HP LaserJet M140w.
3. Download and install the Full Feature Software and Driver for your operating system.
4. Follow the on-screen instructions to complete the installation.

Manually Add the Printer (If Needed)

1. Open Settings → Devices → Printers & scanners.
2. Click Add a printer or scanner → The printer that I want isn't listed.
3. Choose Add a local printer → Use an existing port (USB001 or your printer's network port).
4. Select HP LaserJet M140w from the list or Have Disk to browse to the driver you downloaded.

Check Windows Updates

1. Go to Settings → Update & Security → Windows Update.
2. Click Check for updates.
3. If Windows finds a driver update, install it.

Restart Print Spooler (If Issue Persists)

1. Press Win + R, type services.msc, and press Enter.
2. Scroll down to Print Spooler, right-click it, and choose Restart.

Try HP Print and Scan Doctor

1. Download HP Print and Scan Doctor from the HP website.
2. Run the tool and follow the instructions to detect and fix driver issues.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support