driver issue with HP Deskjet

[Brandy205]

Says its expired I'm unable to locate an updated driver all was working well until a few days ago. It is connected to the Bluetooth, Wi-Fi etc printer tells me its all working well, but the lap top instruction says its driver has expired I've tried to locate a replace or fix to no avail. Any suggestions?

[Jerry_57 · Accepted solution]

Hi @Brandy205,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

When your HP Deskjet driver expires or flags an unavailable error, a driver/software glitch is usually the culprit rather than the printer hardware.

1. Download the Latest Driver Directly:
 

Instead of relying on Windows Update, grab the full feature software directly from HP.
 

• Visit the Official HP® Support.
   
• Enter your exact HP Deskjet model name and select your Operating System.
   
• Download and run the setup utility.

2. Remove and Reinstall the Device:

A corrupted registry or Bluetooth/Wi-Fi cache can sometimes trigger the "expired" warning.
 

• Unplug the printer from your laptop's USB if connected via cable, and ensure the wireless or Bluetooth connections are on.
   
• Go to your laptop's Settings > Bluetooth & devices > Printers & scanners.
   
• Select your Deskjet and click Remove device.
   
• Restart both your laptop and your printer.
   
• Re-add the printer via the Add device button or by utilising the HP App – For HP Printers, Laptops, and Tech Accessories | HP® Official Site to establish a clean Wi-Fi or Bluetooth connection.

3. Update via Device Manager:

You can force Windows to fetch the freshest compatible driver. 
 

• Right-click the Start button and select Device Manager.
   
• Expand the Printers category, right-click your Deskjet, and choose Update driver.
   
• Select Search automatically for drivers.

I hope this will help.

 

Take care and have a good day.

[Brandy205]

Thanks for your help, tried all those suggestions several times. Windows says drivers are up n running. 🙄 all connections working...just won't let me download the printer or refresh it ...

Running out of time n patients now

Thanks though.

Brandy205

[Jerry_57]

Thank you for sharing the details.

Kindly share the serial number of your printer.

Please help us by providing the Product serial number or product number in a private message so we can assist further.
 

Here is the link to find the product serial number: Click here

Find product and serial numbers for HP PCs, printers, and accessories | undefined

To access your private messages, click the private message icon in the upper right corner of your HP Support Community profile, next to your profile, and send me a private message with the serial number, because we value your privacy.

[Brandy205]

Thanks for your help Ive sorted it out....absolutely don't know how, but followed one of your prompts, Printer is now working with lap top and cellphone.

Much appreciate the help...I'm no techno, but followed what you suggested and its up and running, 

regards Brandy205

[Jerry_57]

Wonderful to hear—the printer is now flowing seamlessly with your laptop and phone, back to life.