driver spooler issue

[Karren2]

Hi All

Please can someone point me in the correct direction , I have just replaced my printer with the newer version, It has no issues at all and seems to have been installed ok, however i have not been able to print at all. I keep getting information stating I have to do windows update, stop the driver spoolers, I am not tech savvy at all and finding this all very difficult, I have asked to speak to a person and have had no help at all .

[Dragon-Fur]

@Karren2 

Welcome to the HP English Community --

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@Karren2 wrote:
Product: HP DeskJet 2820e All-in-One Printer

Hi All

Please can someone point me in the correct direction , I have just replaced my printer with the newer version,

It has no issues at all and seems to have been installed ok, however

i have not been able to print at all.

I keep getting information stating I have to do windows update, stop the driver spoolers

, I am not tech savvy at all and finding this all very difficult,

I have asked to speak to a person and have had no help at all .

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Compatible operating systems

Windows 11; Windows 10; macOS 10.14 Mojave; macOS 10.15 Catalina; macOS 11 Big Sur; macOS 13 Ventura; macOS 12 Monterey; Chrome OS

We are all "people" -- to date, at least, our Community is not yet using AI to interact with customers.

Smiling.

Our Community does not offer phone support.

Should the printer be very new, for example, within the first couple of weeks of purchase, you can try asking HP Support for setup help -- doing so might be worth it, though the wait lines are long.

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If you wish to do so, continue here...

Very few of us are "tech savvy" -- Decades of immersion can still leave us grasping at how to use the tech in front of us.  Feel OK about that - it's common to feel like we are caught up in a rushing river of information.

Break the work into smaller pieces.

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Windows Update

Depending on the unknown Operating System / version you are running on your computer, the Windows Update request might mean that the printer is not (yet) detecting one or more Windows drivers or files needed by the printer.

Run Settings > Windows Update > Check for Updates

Install any updates found as a result of the "check".

After any updates are installed, Restart the computer and log in.

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Printer Firmware

Not directly related to Windows Updates, the Printer Firmware should be running the latest version.

The Firmware at the printer's product home website represents the released version of Firmware for the printer.

Yes, it is true that in some cases the printer might be running a version of Firmware that is newer than the one offered at the support website -- The printer should not be running a version that is lower (older) than the one offered.

Current Printer Firmware can be found here:

HP DeskJet 2800/2800e All-in-One Printer series Firmware Update 

How-to

User Guide – HP DeskJet 2800e HP DeskJet 4200e

Starting on Page 33

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Print Services - Windows Print Queue Manager

Your comment about "driver spoolers" is a bit less clear -- the two words together are not a phrase I recognize.

That said, Windows does manage a "spooler" that manages how jobs are placed in the printer queue and then dispensed to the printer.

If Print Services gets stuck, dislikes one or more files that might be left over from previous job attempts, and / or simply gets hung up and cannot run properly, nothing prints.  Jobs appear to "go" but end up in a sort of vacuum (airless void).

The most common fix for a broken printer queue includes stopping Print Services > clearing the associated folders > Restarting Print Services. 

After having cleared and rebuilt the Spooler / Print Services, if anything seems amiss, Restart the computer and log in.

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Print Queue / Print Service Reset

• In most cases, after a print job has been accepted, it is turned over the Windows Print Services for completion. 
• When a job is "stuck in the queue", it is sometimes because Print Services is stuck or otherwise “broken”.
• If the job is accepted and quickly disappears, it is perhaps the result of incorrect Temp folder permissions.

HP Document

HP Printers - Print jobs stuck in print queue

Replacement for Print and Scan Doctor

Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS)

AND / OR

Do the work yourself - one step at a time...

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE: If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted,

• Stop Print Services
• Remove any files in the print queue folder(s)
• Restart the Print Service

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Details > Manual Queue Reset

> > > Windows 10 / Windows 11 < < <

Windows Start > Search for “Services”

Optional > Right-Click and Pin to Start / Taskbar > Open Services App

> > > Windows 10 < < <

Control Panel > icon view > Administrative Tools > Services

Next,

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the PRINTERS folder

NOTE: Folder might be hidden.

C:\Windows\System32\spool\PRINTERS

OR

C:\Windows\System\spool\PRINTERS

Delete any files found in folder 

Start Print Spooler Service

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

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HP DeskJet 2820e All-in-One Printer

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