driver unavailable - goes to OneNote for Windows 10

[overjoy25]

I sure hope someone can help.  Everything was working fine.  I was scanning photos, resizing, and then printing.  I am using an HP Envy 6055 wireless printer.  Then when I went to print the next photo after resizing, the printer box said "OneNote for Windows 10".  I can't get it to switch back.  What happened and please help me get things back to normal.  Also says when I go to Printer in the settings it says the printer is unavailable.  Please someone help me.  Thank you.

[Anand_Andy]

Hi @overjoy25,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY 6055 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

While you respond to that, Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[overjoy25]

Anand_Andy,

Thanks for your response to my problem.  Fortunately (or unfortunately) I called HP directly and had an agent help me.  I needed the printer much sooner than your response.  Thanks, though, for trying to help.  

overjoy25

[Anand_Andy]

 @overjoy25,

That's great! Happy to hear that the issue is resolved now. 

If you need further assistance feel free to reach out to us. 

Have a great day ahead!

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as Solution" and "Kudos, Thumbs Up" buttons on the public post, that'll help us and others see that we've got the answers!