driver unavailable on HP Envy 4524 printer

[daisy1001]

Hi

I've just moved house. Everything is set up and connected to the internet. My printer is connected and ready so HP Smart tells me. My laptop and mobile can print to it but not the PC. It tells me driver unavailable. I have tried Hp Print and Scan doctor and installing it over again. I've been troubleshooting for 3 days and tried everything i can think of. They are all on the same network so what am I doing wrong?

[Jay_G24 · Accepted solution]

Hi  @daisy1001,

 I'd be happy to assist you  

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page  

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community

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