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‎11-11-2020 12:53 PM

HP Recommended

Here is the real answer for fixing the uninstall error: 

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

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‎12-09-2020 02:54 PM

HP Recommended

Hi there!

 

Hi there!  I can't remove my old printer driver for an HP Office Desk4650.  My new printer is an HP Envy Pro 6400 printer and I have an HP Laptop 14-ck0xxx.  Please help! :>>

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‎01-06-2021 04:35 AM - edited ‎01-06-2021 05:18 AM

HP Recommended

The errorThe errorInstallation package not found (1)Installation package not found (1)Installation package not found (2)Installation package not found (2)PC: HP 15-r132wm
Product: HP Envy 5000 All In One
Operating System: Microsoft Windows (64-Bit)

 

Greetings, I have a problem with something similar that I think you can help me with. I will be extremely grateful. When I try to uninstall the software (HP ENVY 5000 series Basic Device Software), I get the following error and:

 

Error-2147467259: Failed to find driver packages to process

 

Also, it tells me that the installation package "E5000x64.msi" cannot be found. I have tried to crawl it in the File Explorer search bar with no success.

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‎01-16-2021 12:14 PM

HP Recommended

Hi!  Please would you let me know whether your set of instructions would work for HP Envy 5010. Am using Windows 8.  Thank you.  Helen

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‎01-25-2021 03:42 PM

HP Recommended

It actually works!! You're great!

Thanks for sharing.

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