duplex issue

[soumya111]

duplex issue

[Hawks_Eye]

Hi @soumya111 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thanks for reaching out. To help you resolve the duplex printing issue effectively, I’d like to gather a few details so we can pinpoint the cause:

1. Printer model – Which HP printer are you using?
2. Connection type – Are you printing via Wi-Fi, USB, or Ethernet?
3. Operating system – Are you using Windows 10, Windows 11, or macOS?
4. Print source – Are you printing from Word, a browser, PDF viewer, or another app?
5. Driver/software – Have you recently updated or reinstalled the printer driver or HP App?
6. Current behavior – Does the printer print only one side, or does it attempt to duplex but stop midway?
7. Print settings – Is the “Print on both sides” or “Two-sided” option visible and selected when you print?

Once I have this information, I’ll guide you through the most relevant steps to restore duplex printing. You're doing the right thing by checking in—let’s get this sorted.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.