duplex printing unavailable

[razza34]

I have the HP Envy 5530 series class driver installed.  For some reason it has stopped offering me the option of duplex printing.  I've checked on the HP website for this printer and definitely have the recommended driver installed (it's called 'HP Envy 5530 e-all-in-one printer series full feature software and drivers' on the download page).  Why isn't this offering me the option of duplex printing?  I can't find any option in preferences or settings to enable duplex printing.

Should I be using a different driver?  The only other one available seems to be the 'basic driver'. 

Thanks

[sandytechy20]

@razza34

Welcome to the HP support community.

I understand that you are getting duplexing issue, I am glad to assist you.

This seems to be a driver issue.

Did you uninstall the previous driver from the root level before installing the new driver?

If not, follow these steps:-

Perform root level uninstallation to remove all the printer-related software.

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Remove all instances of the same.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers. 
• Restart the PC again.

Download and install the printer using HP Smart app

Click here to download.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.