• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎08-03-2020 04:22 PM

HP Recommended
Product: HP LASERJET PRO M1212nf MFP
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Would you please assisting me to setup ePrint for my printer LASERJET PRO M1212 MFP?

I did try to enable HP Web Service ;but alas for my hopes it always says CONNECTION ERROR CHECK INTERNET CONNECTION.

Would you please showing me the setup step by step 

Take Care!

2 REPLIES 2

‎08-03-2020 05:59 PM

HP Recommended

Make sure that you have the proper gateway addresses programmed in the network settings on the printer and also set your secondary Dns to 8.8.8.8.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎08-09-2020 10:13 AM

HP Recommended

There are ttwo pages of network settings you need to check. I do not have an M1212 but hopefully this device has nearly the same settings. Make sure your gateway address and DNS settings are correct.

 

Repairatrooper_0-1596989375107.pngRepairatrooper_1-1596989443836.png

 

If entering these settings manually does not resolve the issue then you might have an issue with your network. Sometimes you need to perform a factory restore to get new settings to take properly.

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.