[edit]My android device/hp printer app say new certificate to be able to communicate

[rinko48]

I'm trying to use the phone app the HP Print app but a pop-up keeps coming out says there's a new certificate to communicate I hit okay and it just keeps bouncing back okay I hit okay I hit okay it won't load the certificate

[Heather_2020]

Hi @rinko48  , 

Please try below steps for 'change of printer certification' issue:

Steps to resolve the issue:

1. Clear HP app Data from Android Mobile device. Go to Mobile Phone Setting -> Apps -> HP App–> Storage –> Clear Data
2. Power Off the printer, wait for 1 minute, power on the printer, wait until the printer is connected to the wireless network (lightbar is steady on)
3. Launch HP app, add the printer by tapping ‘+’   

What will happen in HP app after ‘Clear data’

• User will run through all the dialogs again like a fresh HP app installation.
• User needs to add all printers to HP app again by tapping ‘+’
• Tiles shown in home page will become default.  User has to personalize tiles again.
• HPID and Cloud accounts are signed out. User needs to login again.
• This does not affect Smart Tasks, Mobile Fax which are part of cloud service.

Please let me know if that helps.

Heather

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