(edited) will not print color documents with recent Windows 11 driver from HP

[jabbao]

Received a new company laptop and installed the universal PCL 6 printer driver for the (edited) color printer.  The printer will not print documents in color but only B&W.  No setting to change on printer preferences.  Also no support with the scanner.  Printer is @ 17 years old and still a great printer.

[Meghana_10]

@jabbao, Welcome to the HP Support Community. 

Thanks for reaching out about your query regarding the HP PCL 6 printer. 

We're thrilled to have the opportunity to assist you and provide a solution. We hope our assistance has been helpful! 

If your newly installed Universal PCL 6 driver is causing your printer to only print in black and white and you’re facing issues with scanning, here are some steps to troubleshoot and potentially resolve these issues:

1. Verify Printer Capabilities:

   • Confirm that the printer model you're using supports color printing. Some older models may have limitations in compatibility with certain drivers.

2. Update Drivers:

   • Make sure you have installed the latest version of the Universal PCL 6 driver. Visit the HP Support website and search for your specific printer model to download and install the latest drivers.

3. Check Printer Preferences:

   • Open "Devices and Printers" on your laptop.
   • Right-click on the printer and select "Printing Preferences."
   • Look for settings related to color printing. If you can't find any, the issue may be with the driver installation.

4. Change Driver Settings:

   • Try different driver settings, such as installing another driver version (if available), like a specific driver for your printer model instead of a universal driver.
   • Sometimes switching from a PCL driver to a PostScript (PS) driver or vice versa can resolve printing issues.

5. Update Firmware:

   • Check if there’s a firmware upgrade available for your printer model on the HP support website. Updating firmware can sometimes resolve compatibility issues.

6. Check Printer’s Control Panel:

   • Inspect the printer’s control panel for any settings regarding color options and ensure they are not set to monochrome or black and white.

7. Scan Functionality:

   • Ensure that the scanner feature is correctly set up. You might need a separate scanner driver if the printer supports scanning.
   • Verify with your IT department or consult the printer manual for specific scan setup procedures.

I hope this helps!

Take care and have an amazing day! 

If you would like to thank us for our efforts to help you, go to the public post and give us a virtual high-five by clicking on "Yes" for the question "Was this reply helpful?" below my message, followed by clicking on the "Accept as solution" on my public post.

Regards,

Meghana