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‎12-13-2018 05:36 AM

HP Recommended
Product: Example: Pavilion 65XHP Office Jet 7510 series
Operating System: macOS 10.14 Mojave

Hello, 

 

I am having a problem with printing a document in the HP OfficeJet 7510 series printer. 

 

When I am trying to print something appear a message that alert: Encryption codes have expired. 

 

Anyone knows how can I fix this? 

 

A Print Screen about the message is attached

 

Thanks and Best Regards

encryption codes have expired.png

1 REPLY 1

‎12-14-2018 03:28 PM

HP Recommended

@Nicolau

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Is the copy working fine?

How is the printer Connected? (Wired/Wireless)

What's the make and model of your WiFi router?

Do you have any antivirus software installed on your Mac?

Do you have a guest network enabled on your WiFi router?

Approximately how far is the printer located from the WiFi router?

Make sure the printer and the Mac are connected to the same network.

 

Could you check for WiFi interference and also perform a ping test using the Mac Network Utility and let me know the results. Use the printer IP address to perform a ping test, the printer IP can be located by touching the wireless icon on the printer display.

 

Keep me posted.

Cheers:)

Raj1788
I am an HP Employee 

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