envy 4520 will not print in color

[lunaspots]

My envy 4520 will not print in color. I see that other people are having the same issue. I've tried everything they have. I have installed and unistalled the driver over and over again and that doesn't work. I have used the hp print and scan doctor and that hasn't helped. What else can I do? I don't want to wipe my computer and printer back to factory settings. The only thing that will print in color is the test page. 

[Jeet_singh]

@lunaspots,

Thank you for posting your query on HP Community,

This looks like a software related issue. Let's first try to uninstall the printer from the root level and then reinstall the printer. 

Let's try to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

If the issue persists, I would suggest here is to Uninstall the printer drivers and then try installing the Windows built-in drivers for the printer.

Simply turn on the printer and connect the USB cable from the printer to the PC. The drivers will be installed in 2-3 minutes. Go to Control panel - Devices and printers to check the printer entry and make it as default printer if needed.

For more details, you may refer to this support document for - HP Printers - Installing and Using the Windows Built-in Print Driver

Please let me know if this resolves the issue, or if you require further assistance!

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