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‎07-03-2019 06:28 PM - last edited on ‎07-03-2019 06:36 PM by Retired

HP Recommended
Operating System: Unknown

I have the same issue of the printer not printing in color. It scans and copies in color. Any printed diagnostic paper comes out in color.

 

I have done everything you suggested and other HP employees suggested on this very same subject, right down the line and...nothing. Still won't print in color. I am tired of this problem. Installing, uninstalling; plug in , unplug; connect, unconnect...I have done it all. Programs, drivers, Dr. diagnostics; everything. I am ready to give up!!

 

If you have any OTHER suggestions, please reply. I am not going to repeat things I have already done before multiple times.

Frustrated, yet hopeful.

1 person had the same question
3 REPLIES 3

‎07-06-2019 04:46 PM

HP Recommended

@blsjer2911,

 

Welcome to the HP Support Community!

  • What is the operating system you are using?
  • What is the exact model for your printer?

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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‎07-07-2019 03:40 PM

HP Recommended

The model was Envy 4520; operating system win10.

I am sorry but after working on this problem for literally hours, I got fed up and have since  gotten a refund for it.

One problem I see is with the Windows 10 OS. Windows 10 doesn't have a color option show up in the print dialog box. There is absolutely no color option available.

This isn't happening with my Windows 7, on my laptop I can print color just fine.

 Thank you for getting back with me.

 

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‎07-08-2019 11:48 AM

HP Recommended

@blsjer2911

 

You can contact us in the future if you need any assistance with HP products.

We will be more than glad to assist you.

 

Cheers.

Sandytechy20
I am an HP Employee

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