envy 5644 not printing after adding e-print

[slimjef]

Can not print from local windows 7 64 bit after adding envy 5644 to hpsmart.

[asmita6658]

Hi @slimjef

Welcome to the HP Support Community. I'd be happy to assist you with the printing issue. 

To better assist you - 

1.) Does the copy works? 

2.) Are you able to print from a different devices? 

While you respond to that, let's try these steps -

Download and install HP Print and Scan Doctor, it is a Windows tool to fix printer issues. 

If the issue still persists, try re-installing the printer driver -

1. In the search box, type and open "Uninstall a Program".

2. Look for HP Printer software.

3. Right-click to uninstall.

4. In the search box, type and open “Devices and printers”.

5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.

6. Open the run command with the "Windows key + R" key combo. 

7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).

8. Click on the "Drivers" tab.

9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.

10. Select Ok.

11. Select Apply and Ok on the Print Server Properties windows.

12. Close Devices and Printers Once the software and drivers are removed.

13. Restart the computer.

14. Download and install the software and drivers from here for Windows 7 (64-bit).

15. Click on the downloaded file and follow the on-screen instructions.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[slimjef]

Thanks for your help. The printer will copy/scan but will not print. I have 2(two) of these printers and neither of them work. I have tried to install both printers on three different machines - a Dell 2305 all-in-one Windows 7, Inspiron One, an HP laptop G60-235DX Windows 8.1 and a Apple Mac desktop. The latest HP printer drivers for this product appear to be bad. The install software being used is the latest available from the HP support site. Printer firmware is at current level available. I have cleaned the registry on the Windows 7 machine and tried reinstall with same result no print. Printers are HP ENVY 5644.

[asmita6658]

@slimjef

Please try adding the printer using IP address -

1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. Select “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. Select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel. 
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.  

If the issue still persists and try creating a new user account - 

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8.

Let me know.