envy inspire 7920e printer i have set it up but still says its not complete

[vickipan]

community help!!! i bought a new printer envy inspire 7920e i have installed it through hp smart app   123.hp.com

but it doesnt work it still says incomplete instalation i have done these 3 times by deleting everything and beggining from the start but same thing every time , lap top is connecting to the printer its giving info like ink and paper suply but when press print it says printer setup incomplete  but you can here the printer taking the order and moving around but stops.

[Rainbow23 · Accepted solution]

Hi @vickipan,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing printing issues with your HP ENVY Inspire 7920e All-In-One Printer wherein you get a message that set-up is not complete.

Please follow the steps from this document. to setup the unit using HP smart app. (Click on the word document to open the web page).

If you want to setup using HP Plus, then please follow this document.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[vickipan]

Thank you for your help 🙏 😊  

You are amazing 

[Rainbow23]

Hi @vickipan,

You are welcome.

If you need further assistance, feel free to reach out to us and we will be more than happy to help you.

Take care and have a great day ahead!