cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Gifi
New member
3 2 0 0
Message 1 of 4
92
Flag Post

error - blinking lights on control pannel and power button

‎03-31-2021 08:58 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer.
Operating System: Microsoft Windows 10 (64-bit)

several times a day i need to restart the printer due to error massage -error - blinking lights on control pannel and power button please restart. I have already disconnected mains but still the same error.

Reply
Category:
3 REPLIES 3
Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
Message 2 of 4
Flag Post

‎04-03-2021 07:54 AM

HP Recommended

Hi @Gifi,

 

I'd like to help!

 

 

Could you share the icons that are blinking on the printer?

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Reply
0 Kudos
Gifi
Author
New member
3 2 0 0
Message 3 of 4
Flag Post

‎04-04-2021 07:12 AM - edited ‎04-04-2021 02:41 PM

HP Recommended

Hi

Thanks for replying - all the buttons on the printer blinking (power and control panel buttons) and there is a message: "printer error. there is a problem with the printer. turn off and on" . I  also followed the reset instructions but nothing helped. printer software is updated.

The problem appears several times a day.

 

 

Reply
0 Kudos
Jay_G24
HP Support Agent
HP Support Agent
10,985 10,955 802 896
Message 4 of 4
Flag Post

‎04-06-2021 10:16 AM

HP Recommended

We can perform a factory defaults on the printer to resolve the issue

  • The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
  • I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
  • In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation