error c9c70000

[ziadbaasiri]

Hello i recently bought an hp officejet pro 8718 , it gives me a blut screen with error code c9c70000, I can not turn the machine off unless i remove it the electricity cord , and when i put it back in i get the same error

i tried searching online but no results , just saw a post suggesting to remove the power cord and put it back in but as i mentioned above this doesnt fix the problem

thanks in advance 

[sandytechy20]

@ziadbaasiri

Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting error c9c70000 on your printer. I would like to help you resolve this issue. 

However, I will need a few details to provide an accurate solution,

Is the printer connected directly to the wall outlet?

Meanwhile

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

     note:

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

Remove the ink cartridges

1. Open the ink cartridge access door.

   The carriage moves to the center of the printer.

2. Wait until the printer is idle and silent before you continue.

3. Push in on the front of one of the ink cartridges to release it, and then pull it toward you to remove it.

   Figure : Removing the ink cartridge

   

4. Remove the other three ink cartridges.

5. Close the ink cartridge access door.

6. Check the printer control panel.

   • If the printer displays an Ink System Failure or Supply System Problem message on the control panel, skip to Update the printer firmware.

Clean the ink cartridges

1. Find a clean, lint-free cloth (eyeglass wipes or coffee filters work well) that you can use to clean the ink cartridge contacts.

2. Lightly dampen a clean, lint-free cloth with bottled or distilled water.

3. Gently wipe the copper-colored contact on the ink cartridge.

   Figure : Example of copper-colored contact

   

4. Wipe the contact with a dry, lint-free cloth.

5. Wait for the ink cartridge to dry before you continue (approximately 10 minutes).

6. Reinsert the ink cartridge into its slot, and then push the ink cartridge forward until it snaps into place.

   Figure : Reinserting the ink cartridge

   

7. Repeat these steps for all of the ink cartridges.

8. Close the ink cartridge access door.

9. Check the control panel to see if the error message persists.

   • If there is no error message, you can stop troubleshooting.

   • If the message is to Replace [K/C/M/Y] Ink Cartridge, remove the specified ink cartridge(s), clean the copper-colored contact again, and then reinsert the ink cartridge(s).

Update the printer firmware

1. On the printer control panel, swipe down to open the Dashboard, and then touch the Setup icon .

2. Swipe up on the display, and then touch Printer Maintenance.

3. Touch Update the Printer, and then touch Check for Printer Updates Now.

     note:

   To enable the printer to automatically check for updates, touch Printer Update Options, and then make sure Install Automatically (Recommended) is selected.

4. Wait while the printer checks for any available updates.

   • If the printer finds an update, the update installs automatically. The printer might turn off and on depending on the type of update being installed.

You can refer this HP Document for more assistance: https://hp.care/2JF08ku

(Note: Though these title of this document shows different error message, but these steps should fix the issue)

Let me know how it goes.

Cheers.

[ziadbaasiri]

Dear Sandytechy20

thank you for your answer , but as i mentioned in my post removing the power cord and putting it back in doesnt do anything ( i even left it removed over night ) i still get the blue screen with the error code

2nd the ink cartaidge wheel doesnt move at all its stuck inside and doesnt come out when opening the door

3rd how am i going to update the firmware from setting menu if the screen is all blue and can not press or do anything

the printer is still new not even one month old , i think am going to return it 

thank you

[sandytechy20]

@ziadbaasiri

Thanks for the reply.

I appreciate your time and effort.

As you have already tried these steps and still having the issue, I would personally suggest you contact our HP phone support for further assistance. If your product is Out of warranty then remember to choose the paid options to get the tech support number.

They might have multiple options to help you on this.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Cheers

[rd9457]

how do I resolve this error code.