error code 0x80043c02 HP rnvy6000

[daniel413]

error code 0X80043c02 HP ENVY 6020e

[A_Gayathri]

Hi @daniel413,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 0x80043c02 on your HP ENVY 6020e typically relates to connectivity or software issues. Here are some steps to resolve the problem:

Step 1: Restart Printer and Computer

1. Power off your printer completely and unplug it from the power source for about 60 seconds.
2. Restart your computer and ensure no background apps are interfering with the HP software.
3. Plug the printer back in, turn it on, and check if the issue persists.

Step 2: Update HP Software

1. Go to the HP Support website and download the latest version of the HP Smart app or full-feature printer software for Windows 10 (64-bit).
2. Uninstall any existing HP printer drivers or the HP Smart app:
   • Open Control Panel > Programs > Programs and Features, find HP software, and uninstall it.
3. Reinstall the downloaded HP software and follow the setup prompts to reconnect the printer.

Step 3: Check Connectivity  HP printer setup (Wi-Fi network)

1. For Wi-Fi Connection:
   • Ensure the printer and computer are connected to the same Wi-Fi network.
   • Restart your Wi-Fi router.
2. For USB Connection:
   • Disconnect and reconnect the USB cable to ensure a secure connection.
   • Avoid using USB hubs or extenders.

Step 4: Run HP Print and Scan Doctor HP Print and Scan Doctor

1. Download the HP Print and Scan Doctor tool.
2. Open the tool and select your printer from the list.
3. Follow the on-screen instructions to diagnose and fix the issue.

Step 5: Reset Printer Settings

1. Press and hold the Wireless button and the Cancel button on the printer for 5 seconds to reset network settings.
2. Use the HP Smart app to reconfigure the printer on the network.

Step 6: Perform a Printer Hard Reset

1. Unplug the printer while it is powered on.
2. Wait 60 seconds, plug it back in, and turn it on.

Troubleshoot a Wi-Fi connection to an HP printer
 

I hope this helps. 

Take care and have a good day.

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