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‎07-20-2022 08:54 AM - last edited on ‎07-20-2022 09:46 AM by

HP Recommended
Product: HP Neverstop Laser MFP 1202w
Operating System: Microsoft Windows 10 (64-bit)

Will not scan. Gives me the error code every time. Tried removing and reinstalling several times. Made sure that the vpn was turned off. Tried to call in for support because I have a [Personal Information Removed] but was disconnected every time. Very poor support for the product. Warranty expires in days so I can see why they don't want to respond to the problems. I do not have time to keep searching for maybe fixes. Need to have this unit replaced either with a new HP or a brand that I can rely on. Thank you 

Category:
1 REPLY 1

‎07-25-2022 01:27 PM

HP Recommended

Hi @Notimeforthis1

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing issues with your printer. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please use the link below and let me know the outcome of it: https://support.hp.com/us-en/document/ish_4912299-4879458-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

NIRVANA_95
I am an HP Employee
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