error code is 2753. The arguments are: FaxPrinterUtilityExeFile

[MazICS]

Hello, I am in need of some assistance.  I am trying to reinstall a clients printer software so he can use the scan to new email feature but I cannot install it and it fails right from the beginning. I went through the HP sites, I ran all the reg tweaks, folder permission changes, temp folder clearing, updates, sfc scan, deleting all HP folders and a level 3 scrubbing tool that wipes all HP stuff out. But still I get the same 2753 error.   2753 is a more generic error, but whats specific is the faxprinter text I highlighted below.

Cant find much online, I tried turning off windows feature for fax and scan and re-adding it but that’s got nothing to do with this. below is the eventlog error.

Log Name: Application Source: MsiInstaller Date: 5/21/2020 3:11:23 PM Event ID: 10005 Task Category: None Level: Error Keywords: Classic User: 5XV13M2\ICSAdmin Computer: 5XV13M2 Description: Product: HP OfficeJet Pro 8710 Basic Device Software -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2753. The arguments are: FaxPrinterUtilityExeFile,

[Betty0610]

@MazICS

Welcome to the HP Support Community.

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

15.) Restart the computer. 

Once done, please download and install the software from here: 

https://support.hp.com/in-en/drivers

If the issue persists, create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the front panel of your Printer to get the IP address)

2. On your PC, go to Control Panel, from Devices and Printers, right-click the printer and left-click Printer Properties, select the Ports tab.

3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.

4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day! 

[MazICS]

thanks, i will contact my client for a time to try everything you have mentioned, please lets keep this open until i have the opportunity to try it out.

[Betty0610]

Sure, keep us posted 🙂