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‎05-17-2018 10:33 AM

HP Recommended
Product: officejet 5255
Operating System: Microsoft Windows 10 (64-bit)

New printer--display shows error code xd8077900 Kernal_exec_st --not affecting performance since pressing power button makes it go away but it is a PITA especially since it was the subject of a 1-hour+ trouble-shooting session with 2 HP techs

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-17-2018 12:38 PM

HP Recommended

Hi,

From your printer screen tap Setup > Network Setup > Advanced Settings and turn off IPv6, then the error should no longer appear.

 

Please let me know if that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

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2 REPLIES 2

‎05-17-2018 12:38 PM

HP Recommended

Hi,

From your printer screen tap Setup > Network Setup > Advanced Settings and turn off IPv6, then the error should no longer appear.

 

Please let me know if that helps,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎05-24-2018 07:56 PM

HP Recommended

may i know what is your router brand and also your ISP provider.

“I am an HP employee”
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