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‎05-30-2023 10:00 PM

HP Recommended
Product: HP OfficeJet Pro 8022 All-in-One Printer

printer tries to download updates.  error message   download failed press cancel or retry

to use printer I have to cancel . this happens often during the day.  

Category:
1 REPLY 1

‎05-31-2023 02:39 AM

HP Recommended

Hi 9toes,

 

Greetings!

 

It could be Antivirus is preventing the updates to successfully download...try manual FW update then restart the printer.

 

https://support.hp.com/in-en/drivers/selfservice/hp-officejet-pro-8020-all-in-one-printer-series/242...

 

you can download the latest Firmware which was just released on May 16th '23. Its under the Printer Firmware category in the above link. 

Hope it helps

 

regards

RonnieK

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