ews admin password reset HP color laser 150nw

[VIE_Tom]

Hi,

I need please the specific instruction how i can perform a factory reset on my Laserjet 150 nw

Ser. No. [Personal Information Removed]- Product No. 4ZB95A because ews locks me out and the default login credentials don't works.

Network reset doenst change the situation.

Thanks in advance!

Best regards,

Tom

[VIE_Tom]

No one out here to help me?

[A_Gayathri]

Hi @VIE_Tom,

Welcome to the HP Support Community

I understand you are facing an issue with your HP color laser 150nw Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue persists, then please follow the steps mentioned in this document: Use the HP printer Embedded Web Server (EWS)

Resetting the printer's network settings to its factory default settings erases the embedded Web server (EWS) administrator password.

Follow these steps to reset the printer to the factory default settings:-

Press the Wireless button and the Cancel button from the printer control panel at the same time, and then hold them for three seconds.

Login to the EWS page with the default credentials and change the password.

Username: admin

Password: "leave it blank"

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[VIE_Tom]

Hi @Gaya1239

Thank you for instructions

Unfortunately they don´t change anything.

I am still not able to login to EWS with User admin and no password.

Also i am not able to estabish a connection thru USB with the printer, Windows do not recognize any printer when i attache the USB cable, so i am also not able to perform a Firmware upgrade.

Other ideas?

Tom

[A_Gayathri]

Hi @VIE_Tom,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavilion Gaming Laptop 17-cd1007na Not running games. Not to worry I will help you to get a resolution to resolve the issue.

Thank you for trying the troubleshooting steps, This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!