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Locked

‎03-24-2024 11:08 AM

HP Recommended

Extremely frustrated with HP!!

I forgot my internal password for my HP LaserJet Pro MFP M28-M31 and need to factory reset. I am finding no support other than reboot while holding the "RESUME" button?

 

To perform a factory reset on an HP LaserJet MFP M29w, you can follow the steps below.

 

  • Power off the printer by pressing the power button.
  • Disconnect the power cable from the printer.
  • Wait for approximately 10 seconds.
  • Reconnect the power cable to the printer.
  • Press and hold the Resume button while turning on the printer. Keep holding the button until all the lights on the control panel become active.
  • Once all the lights are on, release the Resume button.
  • The printer will initialize and begin the factory reset process. This may take a few minutes.
  • Once the factory reset is complete, the printer will restart.

 

There is no "RESUME" button on my printer or indicated in the set up diagrams. Anyone know how I can factory reset?

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