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‎11-05-2021 06:40 AM

HP Recommended
Product: HP LJ m507

We've got a LJ m507 printer and need to reset the admin password as it has been lost. We've tried doing a factory reset a few times (and a few other things) but it has not reset all of the settings, i.e. the admin password has not been reset. I've tried doing a search online to see if there is anything else I can do to fully reset the printer but not found anything useful. The model of printer only has a touch screen control panel.

 

Trying this as a last resort to see if anyone can offer any advice. Thanks in advance.

 

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Accepted Solutions

‎11-05-2021 07:58 AM

HP Recommended

Run a cold reset from the preboot menu

https://www.laserpros.com/img/TechTips/hp-cold-reset-futuresmart-firmware.pdf 




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2 REPLIES 2

‎11-05-2021 07:58 AM

HP Recommended

Run a cold reset from the preboot menu

https://www.laserpros.com/img/TechTips/hp-cold-reset-futuresmart-firmware.pdf 




My profile on LinkedIn

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‎11-10-2021 01:46 AM

HP Recommended

Thanks Valsimot, that's done the trick 🙂

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