fatal error during installation

[CrinkleP]

I'm getting a fatal error during installation after watching the wheel spin on 'configuring product' for a while.

I've tried uninstalling all the HP software I could find but still happens.

Any tips on how I can get it to install properly?

[Kumar0307]

Hi @CrinkleP

Welcome to the HP Support Community. I'd be happy to assist you.

Use the HP Smart app to print and scan from your Win PC

Click here to download and know more about the app.

If you need the full-featured drivers, perform a clean reinstallation of Pre-installed HP drivers

1.  In Windows, search for and open Programs and features 
2.  Select your HP Printer 
3.  Select Uninstall 
4.  In Windows, search for and open Devices and printers 
5.  In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.  Open up the run command with the “Windows key + R” key combo. 
7.  Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.  Click on the “Drivers” tab 
9.  Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.  Select Ok 
11.  Select Apply and Ok on the Print Server Properties windows 
12.  Close Devices and Printers, restart the computer.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[CrinkleP]

Hi,

Unfortunately still getting the same fatal error.  Did the steps below for a full uninstall then tried installing the linking driver.  It gets right up to the 'configuring product' but seems to hang there, then throws a fatal error and uninstalls itself.

[Kumar0307]

@CrinkleP

Did you try using the HP Smart app and check if that helps?

Let us add the printer using the IP address of the printer 

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

Let me know how this goes.