file in queue is not removable

[valyfilm]

Hello, I have a problem with the printer HP Deskjet 1510 because a file that is not removable remains in queue so that I can't print anything else. Moreover, even if I switch off the PC and I switch it on that file remains in printing queue and the printer prints it again. It is a pdf file with data type  RAW, so is written in the Properties clicking on the right button of the mouse on the file in printing queue. It's about two pages but only one is always printed. 

[Dragon-Fur]

@valyfilm 

The Doctor can help with several issues, including "jobs stuck in the queue".

HP Print and Scan Doctor for Windows

and / or

Since the job is already stuck in the queue, scroll down to the instructions to reset the Print Service (below).

Cancel Print Job

If you catch the job quickly enough, print jobs can be cancelled on the printer. 

The “cancel” button might be labeled as such or might present as a red X.

NOTE:  Where supported at all, it is normal for the “X” to show on the control panel only briefly.

Once the job is turned over to the print service, cancel the job from the print queue.

Control Panel > icon view > Devices and Printers

Double-Left-Click on your printer icon > See what’s printing > Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Control Panel > icon view > Devices and Printers > Double-Left-Click on your Printer

Double-Left-Click on See what’s printing - Click (or Right-Click) on the job > Cancel

Exact wording varies.

OR

Settings > Devices > Printers & Scanners > Click Open queue

Click (or Right-Click) on the job > Cancel

OR

Settings > Devices > Right-Click Printers & Scanners > Pin to Start

Then

Windows key > find the newly PINNED application tile Printers & Scanners

Move the application tile to a Tile Group that is easy to see and open quickly

Print Queue / Print Service Reset

If the print job will not cancel or if the print job is stuck in the queue

If the issue is due to Print Services being stuck / hung, the following should fix the problem.

Stop print service, clear the print folder, Start print service

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.

[valyfilm]

Thank you Dragon-Fur, but I don't have the paths that you say. Anyway I found this solution: 

- digit cmd in the search box of Windows;

- press the combination CTRL + MAIUSC + INVIO (so the DOS prompt opens with the administrator rights);

- digit these three commands pressing Enter after each one:

net stop spooler

del /q /f /s “%systemroot%\system32\spool\printers\*.*”

net start spooler

[valyfilm]

Sorry, INVIO is Enter.

[Dragon-Fur · Accepted solution]

@valyfilm 

You are welcome.

No worries.  Whatever works is the best fix.  Smiling.

For those reading:

These are the Command Prompt equivalents of the Windows commands.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.