fingerprint sensor stopped work

[Mabbud]

fingerprint biometric stopped work after antivirus insttalation

[praveenbv · Accepted solution]

Hi@Mabbud, Welcome to the HP Support Community!

I understand that the notebook fingerprint reader stopped working.

To see if Windows supports the fingerprint reader on your computer:

1. At the Start screen, type device manager to open the Search charm, and then select Device Manager in the search results.

   Figure : Search results list

   

2. In Device Manager, click Biometric or Biometric Devices to expand the list of recognized biometric sensor devices. The fingerprint sensor is listed as a Validity Sensor or AuthenTec Sensor, depending on the model number of your computer.

   Figure : Biometric Validity Sensor

   

3. If there is no Biometric entry, then Windows cannot identify the fingerprint reader hardware. This is because the hardware may not be installed on the notebook, or it may be damaged. Contact HP for technical support or repair service.

   If there is a Biometric entry, then Windows supports the device.

To make sure the Windows device driver for the fingerprint reader is up-to-date; follow the steps in Updating the device driver.

Cleaning the fingerprint reader

Periodically clean the fingerprint reader sensor to remove dirt and oil.

   CAUTION: 

Do not use a wet cloth because moisture may damage the sensor. Do not use a paper towel because the paper may scratch the surface of the sensor.

NOTE: 

Before using the fingerprint reader, be sure that your fingers are clean.

Wipe the area with a soft cloth, dampened with an ammonia-based glass cleaner.

Press the sticky side of a piece of adhesive cellophane tape on the sensor and then peel it away to collect the dust and dirt particles.

Updating the fingerprint reader device driver in Windows 8

The fingerprint reader hardware requires a device driver to allow software to control it. For best performance, check hp.com for device driver updates for your specific model. Depending on the model, HP computers use Validity or AuthenTec drivers.

To update the fingerprint reader device driver:

1. Identify the version of the fingerprint reader device driver currently installed. Open the Device Manager, and then expand the Biometric list of recognized sensor devices.

2. Right-click the device, and then select Properties. Select the Driver tab. The driver version is displayed.

   Figure : Sensor driver version

   

3. To find driver updates for your notebook model, open a web browser and go to hp.com.

4. Select Support & Drivers, and then enter your product number.

5. Select the operating system currently on the computer, scroll down, and then expand Drivers - Keyboard, Mouse and Input Devices. The fingerprint sensor driver is listed. Note the version number and date.

6. If the driver available on the web site is a later version, download and install it. If the installed driver is the same version, right-click the device driver, and then select Update driver software to refresh the driver.

If your device driver is up-to-date, see if your access manager software is compatible with your fingerprint reader.

Please share the info I can share the troubleshooting step to resolve the issue 

Click the Settings charm, click Change PC Settings, and then click Accounts.

Figure : Opening the Accounts page

1. Under Accounts, click Sign-in options, under Fingerprint, click Remove, and then close Accounts.

   Figure : Removing fingerprints

   

2. At the Windows 8 Start screen, type HP SimplePass. In the search results, click HP SimplePass to open the program.

3. SimplePass opens on the desktop. Follow the on-screen instructions to enroll your fingerprints.

   Figure : HP SimplePass

   

Keep me posted. Happy to help!

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Have a great day! 

[praveenbv]

Try doing this reconfigure fingerprint reader  Under Accounts, click Sign-in options, under Fingerprint, click Remove, and then close Accounts.

1. Figure : Removing fingerprints

   

2. At the Windows 8 Start screen, type HP SimplePass. In the search results, click HP SimplePass to open the program.

3. SimplePass opens on the desktop. Follow the on-screen instructions to enroll your fingerprints.

   Figure : HP SimplePass