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‎04-13-2025 06:30 AM

HP Recommended

hi....

i have a MFP e77822 and it's stuck......error 49.13.01

i am trying to reinstal de firware from usb

i entered the service menu but no password will work.....

is there a way to factory reset it......a can't acces ther admin menu without passowrd

 

1 REPLY 1

‎04-13-2025 07:53 AM

HP Recommended

i solved the password issue....i reinstaled the firmware and stillhave the 49.13.01 error.....any advice?

 

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