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‎11-11-2020 12:08 PM

HP Recommended
Product: envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I have seen so many of same problems posted but no resolutions! What do I do if it continues to do the same thing how do I fix it? why cant i update this and its so frustrating trying to get help! I am a teacher and depend on my  printer daily. I been trying to get this resolved for 2 weeks now. Help me please

Category:
3 people had the same question
1 REPLY 1

‎11-22-2020 07:18 AM

HP Recommended

Hi @Sunny635,

 

I'd like to help!

 

What is the error you receive when you try and update your printer?

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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