firmware update for my envy 4500.

[Sunny635]

I have seen so many of same problems posted but no resolutions! What do I do if it continues to do the same thing how do I fix it? why cant i update this and its so frustrating trying to get help! I am a teacher and depend on my  printer daily. I been trying to get this resolved for 2 weeks now. Help me please

[Jay_G24]

Hi @Sunny635,

I'd like to help!

What is the error you receive when you try and update your printer?

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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