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HP Recommended
HP OfficeJet Pro 9020
Microsoft Windows 10 (64-bit)

printer say unable to install firmware

 

web interface says

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1 REPLY 1
HP Recommended

Hi @amanzar,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that you are getting a Firmware update failed error. 

 

Perform a printer reset, and then download the printer firmware again.

Firmware download unsucessful message on the printer control panel

Reset the printer

Reset the printer to recover from printer errors or failures.

If your printer has a rechargeable battery, remove it.

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

NOTE:

HP recommends plugging the printer directly into a wall outlet.

Turn on the printer to complete the reset.

 

You may also refer to this document.

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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