forgot admin password

[jp165]

I lost the password for the Embedded Web Server and would like to reset it to the default.

I've seen other questions from people who have forgotten the admin password and the answer always sent as a Direct Message.

Please send me a direct message with instructions to reset the EWS/admin password on my DeskJet 3755.

Thank you so much!

[Kumar0307 · Accepted solution]

@jp165, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to access the EWS page of the printer. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[GT912]

Hi 

Please can you help.

I have a HP OfficeJet Pro 6960 printer, and i have forgotten my Admin password and user name, therefore, would it be possible to direct me to where i can locate it

Many Thanks

Gary

[Niko89]

Hey! Can you also dm me the solution. I'm facing the same problem as him.

[Echo_Lake]

@Niko89

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I understand that your experiencing password related issue,  however, to provide an accurate resolution, I need a few more details:

• Did you make any changes to your printer? 
• What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

[Niko89]

Hi there,

Yes i set up the admin and password when I bought it(4 years ago).now i forgot completely everything.

I cannot change it or do a factory reset even from PC.

My printer's model is:

Hp Deskjet 3630

[Echo_Lake]

@Niko89

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand that you are unable to remember the password. We need to perform a factory reset on the printer to resolve this issue. 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[IvanTil]

Hello,

I have the exact same problem on a HP 3750. I don't remember my admin password and I need to make a factory reset, but I cannot figure out how to proceed.

Please, help me too by private message. (by the way, I don't understand why you don't share the solution in a public post....)

Thanks,

Ivan