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‎11-25-2018 04:21 AM - last edited on ‎11-25-2018 02:18 PM by Retired

HP Recommended
Product: hp laserjet pro cm1415fnw

I have a  hp laserjet pro cm1415fnw printer which is protected with password and forgot the password. now i am not able to reset or change any settings.when ever try to change setting its asking for the password.

1 REPLY 1

‎11-27-2018 06:52 AM - edited ‎11-27-2018 06:54 AM

HP Recommended

@nithinbp

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there's an issue with the EWS or the admin password.

 

Don't worry, I'm here to help! 

 

Let's try a network restore -

 

On the printer's control panel - Go to the Setup Menu > Network Setup Menu > Restore Defaults.

 

If the issue still persists, I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.


Let me know how that goes.

 

To help the community find this post, click here to access our public post and Select - "Accept as solution", have a good day.

 

Have a great day!

Asmita
I am an HP Employee

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